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Senior Director, Student Experience and Management Position at FLINDERS UNIVERSITY

About Flinders

Our bold vision, reflected in our Strategic Plan: Make a Difference: Agenda 2025, is to be internationally recognized as a global research leader, an innovator in contemporary education, and the source of the most enterprising graduates from Australia.

To achieve this ambition, we recently made a significant organizational change to a six-college structure with professional alignment of staff and services.

We recognize that the key to our success is exceptional people and we are looking for an exceptional individual to join our transformed university team.

Type of employment:

Fixed term (Fixed term)

Position Summary

5-year fixed-term contract | Full time

The senior management

Wage scale:

Pertaining to:
Deputy Vice-Chancellor (Students)

The Senior Director, Student Experience and Management is a senior executive position responsible for the strategic leadership and oversight of a high-quality, end-to-end student experience from a service, planning, and administrative perspective.

They will oversee the offices and portfolio divisions of the Deputy Vice-Chancellor (Students) which provide:

  • student administration, load planning and admissions,
  • student services, including health, counseling and disability services, Oasis (the multi-denominational student centre), Finders University Student Association activities and Flinders Connect.
  • interaction with Commonwealth and State agencies on student administration matters.

The University’s educational vision, embodied in its strategic plan Making a Difference: the 2025 Agenda, is to be an innovator in contemporary education and the source of Australia’s most enterprising graduates.

The Senior Director of Student Experience and Management portfolio provides services that support student experience, support and administration at Flinders University, including the provision of appropriate solutions, systems and processes that contribute to the University’s strategy for student experience and management.

In addition to the specific responsibilities contained in the role of Senior Director, Student Experience and Management, the Deputy Vice-Chancellor (Students) portfolio also encompasses Academic Quality and Improvement, Marketing and National Student Recruitment, learning, teaching and innovation (including digital learning) and student services. The Senior Director, Student Experience and Management will be a key member of the Deputy Vice-Chancellor (Students) portfolio leadership team and will lead key initiatives designed to improve the student experience, including access and continued engagement to education, success and support.

Main responsibilities of the position

Reporting to the Deputy Vice-Chancellor (Students), the main responsibilities of the Senior Director of Student Experience and Management will include:

  • Provide effective strategic leadership of the student experience and management services initiatives outlined in the University’s strategic plan and related operational plans.
  • Strategic planning and delivery of efficient, high-quality, student-friendly services throughout the student life cycle.
  • Develop and implement strategies for the University in the areas for which the position is responsible in support of its mission, strategy and future growth plans.
  • Ensure that critical processes are maintained to meet legal, contractual and reporting requirements, influencing the development of relevant University policies and procedures.
  • Develop, plan and implement strategies for student support and retention, working with and through university management and governance structures as appropriate.
  • Provide direction and leadership to build capacity and functional service delivery across the team, providing direction to ensure critical business interfaces between offices and colleges are well integrated and coordinates to help ensure the implementation of the University’s strategy.
  • Develop proactive relationships with relevant external stakeholders and represent the interests of the University.
  • Learn from evolving best practices within the higher education sector and ensure creative solutions are embedded into procedures and practices within the team.
  • Provide leadership and staff development, including working alongside equity groups, including Indigenous people, within higher education.
  • Identify opportunities for new business, develop business cases and secure resources to support delivery, ensuring they are effective and efficient. Impact monitoring and reporting.
  • Responsible for budget and resource management within delegated authority.
  • Provide strategic advice to the Deputy Vice-Chancellor (Students) and other members of senior management on student experience and management issues.
  • Ensure that the University is effectively represented in interaction with Commonwealth and State agencies and other external bodies with respect to student experience and management-related matters, and contribute to wider representation of the University within the wider community.
  • Ensure compliance with all relevant laws and guidelines.
  • Please note that the duties specified above are subject to change based on changing job requirements.

Capabilities of the key position

  • A relevant higher education qualification combined with significant experience in providing high-level strategic oversight and leadership. Knowledge and proven track record in student experience, administration and retention will be appreciated.
  • An experienced strategic leader capable of delivering and operationalizing initiatives, willing to explore new ways of doing things and able to react quickly to changing circumstances and opportunities.
  • Demonstrated knowledge and understanding of common approaches, policies, programs and research related to student or client management support.
  • Demonstrated experience in developing and delivering a suite of integrated student or client management services.
  • Demonstrated commitment to excellence in service delivery and dedication to continuous improvement of business processes and services.
  • High level interpersonal and communication skills (written and oral) within a culturally diverse community.
  • Demonstrated ability to work collaboratively across organizational boundaries within teams including academic and professional staff.
  • High level organizational and time management skills with ability to prioritize competing demands and tasks to meet deadlines.
  • The ability to contribute positively and work in a senior team environment within a senior group in addition to working independently.
  • Experience in management roles, including managing a budget and a team of staff.
  • Collaborative and inclusive, assertive and able to make tough decisions when needed.
  • Aligned with University values ​​and ethics, with a commitment to social justice, equity, and accessible education.

For more information regarding this position, or to have a confidential discussion, please contact: Professor Romy Lawson

Prescribed conditions of employment

Flinders University has introduced a COVID-19 vaccination policy which requires all new staff to be up to date on their COVID-19 vaccinations, subject to medical waivers and limited exemptions.

Information for applicants:

You must provide a declaration of aptitude of no more than three pages, addressing the core capabilities of the position, as outlined above. Additionally, you need to upload your CV.

A valid National Police Certificate satisfactory to the University will also be required before the successful candidate can start in this position.

We seek to increase diversity to improve equal opportunity for employees, and therefore we encourage female applicants, persons with disabilities and/or of Aboriginal or Torres Strait Islander descent to apply.

Please note that late applications and applications sent through agencies will not be accepted.

Closing of applications at 11:59 p.m.:

May 25, 2022

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